Return & Refund Policy

1. 7-Day Replacement Window

We offer a 7-day replacement policy from the date of delivery or purchase, only if the device has an internal fault.

2. Eligibility

To be eligible for a replacement, the device must:

• Be in the same condition as received (no new damage, scratches, or dents).
• Include a supporting photo and video as evidence of the fault.
• Include all original accessories, packaging, and gifts (if provided).
• Have the inspection certificate, invoice, and Mobile Bazaar seal intact when returning.
• Not be factory-reset or have its accounts (iCloud, Google) locked.

3. How to Return

1. Contact us — email mbsales344@gmail.com or WhatsApp +91 62943 29729 with your order number and reason for return.
2. Ship the device — we will provide a prepaid return label or arrange a pickup depending on your location.
3. Inspection — once received, our team will inspect the device within 2 business days.
4. Refund issued — upon approval, the refund is processed to the original payment method.

4. Refund Timelines

5. Non-Returnable Cases

• Device damaged after delivery due to misuse or accidents.
• Physical damage to the device — not covered under the return policy.
• Software issues caused by user modifications (rooting, jailbreaking, custom ROMs).
• Return requested after the 7-day window has passed.

6. Warranty Claims

All devices come with a 1-month Mobile Bazaar warranty. If your device develops a hardware defect within this period, contact us for a free repair or replacement. Warranty does not cover accidental damage, water damage, or unauthorised repairs.

7. Exchanges

We currently do not offer direct exchanges. To switch devices, please return your current order and place a new one. The returned device will be re-listed once inspected.

8. Contact

Return-related queries? Reach us at mbsales344@gmail.com or +91 62943 29729.